Support
Last updated: August 2026
Write to us and a person answers. There is no ticket queue and no bot.
We usually answer within two business days.
For privacy requests and data deletion: privacy@hearthe.io
What helps us help you
- Your device and its system version.
- What you were doing and what happened instead.
- A screenshot, if a screen looks wrong.
Please do not send your medical records or screenshots of your results. We do not need them to help you, and we would rather never see them.
Questions we get most
Is the app available yet?
Hearthe is in development. Invitations go out in waves to people on the waitlist, and the answers below describe how Hearthe is built to work.
Where is my health data stored?
On your device. The database is encrypted from the first entry. Sync is optional and it goes to storage you already own: iCloud, Google Drive, Yandex Disk or a local folder. Everything is encrypted before it leaves your phone, so the provider holds ciphertext and nothing else.
Do you see my records?
No. You do not create a Hearthe account and no Hearthe server holds your records. Nothing is sold and nothing is read for advertising.
Does Hearthe give medical advice?
No. Hearthe keeps your record and shows it clearly. Diagnosis and treatment stay with you and your doctor.
How do I leave the waitlist?
Use the unsubscribe link in any email we send, or write to privacy@hearthe.io. Your rights and our response times are in the Privacy Policy.
I have a question that is not here.
Write to hello@hearthe.io. A person reads every message.
Read the Privacy Policy and the Terms of Service.